Advice & Information

Below you will find our frequency asked questions split into separate categories customer services, delivery, orders, pricing & payment, product & stock, returns & damages and technical, if you can't find the answer to your question we are available Monday - Friday between 08:30 & 17:00 on +44 (0) 333 335 5360

  Customer Services
Privacy Notice
What is your minimum order?
How do I see your trade prices?
I don’t want to order on the website, how else can I order?
Delivery Information
What does TBC mean in the delivery price?
EU Customers
When will I receive my order?
I am missing some items, what should I do?
Can I add to an order?
When will my order be dispatched?
Do you keep back orders?
  Pricing & Payment
Hokodo, B2B Trade Credit
What does POE mean?
Do you have an RRP (Recommended Retail Price?)
Are bulk orders discounted?
  Product & Stock
I have found an item cheaper elsewhere
Can I use your images?
Do you have a CSV/EXCEL file for prices and barcodes? Or a product feed.
Can I choose a colour/theme if the item is assorted or a random assortment?
  Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
How to report damages/faults
What is the time limit for reporting damaged items?
Cookies Policy
I am having problems using your website or logging in to my account
How do I change my personal details, password, email address, contact details?

Can't find what you are looking for?

  We are here to help...
Monday - Friday 08:30 - 17:00
+44 (0) 333 335 5360